FAQ

Frequently Asked Questions (FAQ)

Welcome to the Leather Liftoff FAQ section. Here you’ll find answers to the most common questions about orders, shipping, returns, and products. If you still need help, feel free to contact us anytime.

1. How long does shipping take?

Shipping times vary by region:

  • USA: 5–10 business days
  • Canada: 7–12 business days
  • Europe (EU/UK): 7–14 business days
  • Rest of World: 10–20 business days

*These are estimated timeframes and may vary due to customs or carrier delays.

2. How long does order processing take?

Orders are processed within 1–3 business days before shipping out.

3. Do you offer order tracking?

Yes! Once your order ships, we send a tracking number by email or WhatsApp. Tracking updates may take 24–48 hours.

4. What is your return policy?

We offer a 30-day return policy from the date you receive your order. Items must be:

  • Unused and unworn
  • In original packaging
  • With all tags attached

Please contact us at leatherliftoff27@gmail.com to submit a return request.

5. What is your return address?

Leather Liftoff – Returns
30 N Gould St Ste R
Sheridan, WY 82801-6317
United States

*Do not ship returns without requesting approval first.

6. Do you ship internationally?

Yes, we ship worldwide. Shipping fees and delivery times vary based on your location.

7. Are customs fees included?

No. Import duties, VAT, or customs charges (if applicable) are the customer’s responsibility and vary by country.

8. Can I change or cancel my order?

If your order has not been processed yet, we may be able to change or cancel it. Contact us immediately on WhatsApp: +1 307 310 4356.

9. What if I receive a damaged or wrong item?

If something arrives damaged or incorrect, contact us right away with photos. We will fix the issue quickly with a replacement or refund.

10. What payment methods do you accept?

We accept all major payment methods including:

  • Credit/Debit Cards
  • PayPal (if enabled)
  • Shopify Payments
  • Apple Pay / Google Pay (if supported by your device)

11. Do you offer exchanges?

Yes. Simply request a return and place a new order for the item you want. This ensures faster processing.

12. How do I contact customer support?

You can reach us anytime:

Email: leatherliftoff27@gmail.com
WhatsApp: +1 307 310 4356
Business Hours: Monday–Saturday, 9 AM – 6 PM