Thank you for choosing Leather Liftoff. We are committed to providing premium-quality leather apparel and ensuring a smooth shopping experience. If there is an issue with your order, our team is here to assist you.

This Return & Refund Policy applies to customers in the USA, Canada, and Europe.

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7-Day Return Policy

You may request a return within 7 days of receiving your order.

To be eligible for a return, your item must meet the following conditions:

• The item must be in the same condition as received
• It must be unworn, unused, and free from any signs of wear
• Original tags must be attached
• The original packaging must be included
• Proof of purchase must be provided

Items that do not meet these requirements may not qualify for a return.

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Size & Fit Policy

We strongly recommend reviewing our Size Guide before placing your order to ensure the best fit.

If you receive the correct size that was ordered, but the item does not fit as expected, this will not be eligible for a return or exchange.

If we send an incorrect size compared to your order, please contact our support team immediately, and we will assist you with a resolution.

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Product Quality & Customer Preference

At Leather Liftoff, we carefully inspect our products and ensure that items match the descriptions and images displayed on our website.

If you receive the correct product in perfect condition, without any manufacturing defects, damage, or errors, but you simply do not like the item, changed your mind, or no longer wish to keep it, it will not qualify for a return or refund.

We are responsible for delivering the product as described, and we encourage customers to review product details, sizing information, and images before purchasing.

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How to Request a Return

To begin a return request, please contact our customer support team:

Email: support@leatherliftoff.com
WhatsApp: +1 307 310 4356

Please include:

• Order number
• Reason for return
• Photos/videos (if applicable)

Once your return request is approved, we will provide the return instructions.

A 20% deduction will be applied to the original product price for all approved returns. The remaining 80% will be refunded in accordance with our refund policy.

Please do not send items back without receiving return approval. Unauthorized returns may not be accepted.

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Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The product received was incorrect
• There was a confirmed manufacturing defect

For approved returns, return shipping instructions will be provided by our support team.

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Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or different from what was ordered, contact us as soon as possible with clear photos of the issue.

Our team will review the request and provide an appropriate solution, which may include:

• Replacement
• Refund
• Store credit

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Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized products
• Clearance or final sale items
• Gift cards
• Items that show signs of use, damage, alteration, or customer wear

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European Union Customers – 7-Day Cooling-Off Period

For orders shipped to the European Union, customers may cancel and return their order within 7 days of receiving the item, in accordance with applicable consumer protection regulations.

Returned items must:

• Remain unused
• Include original tags
• Be in original packaging
• Be in resalable condition

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Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval status.

If approved:

• Refunds will be issued to the original payment method within 10 business days

Please note:

• Processing times may vary depending on your bank or payment provider.
• If you have not received your refund after 15 business days from approval, please contact us.

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Customer Support

For any questions regarding returns or refunds, please contact:

Email: support@leatherliftoff.com
WhatsApp: +1 307 310 4356

Thank you for choosing Leather Liftoff — where quality, craftsmanship, and customer experience come first.